Returns & Exchanges

At MUSA, we want you to feel confident in your swimwear. Because swimwear is an intimate garment, we have a limited change-of-mind exchange policy designed to maintain the highest hygiene standards.

Choosing your size

We strongly recommend checking our Size Guide before placing your order. If you’re between sizes or unsure about your fit, please contact us before purchasing and we’ll be happy to help you choose the best size.

As our swimwear is designed to provide a close and supportive fit, choosing the right size is particularly important.

Australian Orders — Size Exchanges

If you have selected the wrong size, we offer one complimentary size exchange for Australian orders.

To be eligible:

• Your exchange request must be made within 2 days of receiving your order.
• The requested size must be one size up or one size down from the original size purchased.
• The item must be unworn, unwashed and in its original condition.
• The hygiene liner and original tags must remain attached.
• The item must not have been exposed to perfume, deodorant, makeup, tanning products, oils or any other substances.
• Exchanges are subject to availability.

If the requested size is significantly different from the size originally purchased, we may not be able to process the exchange. In these cases, please contact us and we’ll assess the request individually.

For eligible Australian size exchanges, MUSA will cover the cost of sending the replacement item to you. The original item must be returned to us first.

Please contact us before sending anything back so we can provide return instructions.

International Orders — Size Exchanges

For international orders, we do not offer complimentary size exchanges due to the additional international shipping costs involved.

If you have selected the wrong size, you may request one size exchange within 2 days of receiving your order, subject to availability and the conditions above.

For international exchanges, the customer is responsible for both the return shipping costs and the shipping cost of the replacement item.

Please contact us before returning your item so we can provide instructions.

Change of Mind

Due to the intimate nature of swimwear, we do not offer refunds for change of mind, incorrect size selection or simply deciding that you no longer want the item.

Our size exchange policy above is our way of helping you find the right fit while maintaining appropriate hygiene standards.

Sale Items

Sale and discounted items are not eligible for change-of-mind exchanges.

However, sale items remain covered by your rights under the Australian Consumer Law. If a sale item has a manufacturing fault or does not meet the consumer guarantees that apply to your purchase, please contact us and we will assess the issue and provide the appropriate remedy. 

Faulty or Damaged Items

Every MUSA piece is carefully inspected before it leaves our studio.

If your item arrives with a manufacturing fault, significant defect or damage, please contact us as soon as possible, ideally within 3 days of receiving your order, with your order number and clear photographs of the issue.

We may ask you to return the item so we can assess the issue.

If the product is confirmed to have a problem covered by the Australian Consumer Law, MUSA will provide the remedy required by law. Depending on the nature of the problem, this may include a repair, replacement or refund. 

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Important note regarding Australian Consumer Law

Our returns and exchange policy applies to change-of-mind requests only.

Your consumer rights regarding faulty, defective or otherwise non-compliant products apply regardless of whether an item was purchased at full price, on sale or during a promotion. These rights cannot be excluded or reduced by our store policies.